How to Use FastFox to Improve Tech Support Response Times
Provide Better and Faster Technical Support
FastFox is a shorthand text expander program that can help improve customer service ratings by creating shortcuts for canned responses, answers to frequently asked questions (FAQs), knowledge base articles (kbs), general information, and links to use in live chat or email.
A Technical Support Professional is under significantly more pressure now in the day of live chat and social media-based support. Once done over email or phone, customers now demand immediate responses and quick resolutions from support teams. To handle the demand, the modern support agent needs to be organized, experienced, and have a little assistance from FastFox.
To get started, you will need:
Once you have installed FastFox, it's easy to start setting up text shortcuts!
Create these shortcuts and watch your response rate skyrocket!
Like what you see?
Download FastFox here:
Simply download and install FastFox to begin making customers happy, faster.